Privacy Policy

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Last updated: February 23, 2026

Welstra eCommerce ("Welstra", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, place an order, or contact us.

1. Information We Collect

We may collect the following categories of information:

Account details: name, email address, phone number, and password.
Order details: billing/shipping address, products purchased, and payment status.
Technical data: IP address, browser type, device information, and cookies.
Support data: messages and information you provide when contacting us.

2. How We Use Your Information

To process, deliver, and manage your orders.
To provide account access and customer support.
To send order updates, service notices, and promotional communications.
To improve site functionality, security, and user experience.
To comply with legal obligations and prevent fraud.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, analyze traffic, and improve performance. You can control cookie settings through your browser, but some features may not function correctly if cookies are disabled.

4. Sharing of Information

We do not sell your personal information. We may share data with:

Payment, shipping, and logistics providers to fulfill your order.
Service providers who support hosting, analytics, and customer service.
Authorities when required by law or to protect our legal rights.

5. Data Security

We use reasonable technical and organizational safeguards to protect your personal information. However, no online service can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.